Shipping and Returns

Shipping Policy

All orders are shipped from our warehouse located in New South Wales, Australia.

We aim to dispatch all in-stock orders within 1–2 business days.
Shipping Carriers

We use Australia Post and a mix of premium carriers for all deliveries across Australia.

The carrier is selected based on your location and the fastest available service.

Once your order has been dispatched, you’ll receive an email with your tracking number. If you provide a mobile number at checkout, you may also receive SMS tracking updates.
Delivery Area

At this time, we ship Australia-wide only.
For international shipping enquiries, feel free to contact our team at support@deskette.com.au
Delivery Time

Most orders to metro areas in NSW, VIC, ACT, QLD and SA arrive within 1-4 business days after dispatch.

Rural and remote areas, or deliveries to WA, NT and TAS, may take longer.

You’ll receive a tracking link once your parcel has shipped.
Remote & Rural Addresses

Remote or non-metropolitan addresses may incur additional shipping charges and longer delivery times.

If any extra cost applies, a member of our team will reach out before dispatch to confirm the charge or offer you the option to cancel your order.
Split Deliveries

We try to ship multiple items in a single parcel whenever possible. However, due to varying item sizes and courier handling, your order may arrive in separate deliveries. If this happens, tracking information for each shipment will be provided. Most split deliveries occur within a few days of each other.

Return & Refund Policy

We want you to be happy with your purchase — and if something isn’t quite right, we’re here to help.
Easy Returns

You may return eligible items within 7 days of delivery as long as they’re unused, in “as new” condition, and in their original packaging.

Just get in touch before sending anything back — we’ll guide you through the process.
How to Initiate a Return？

To begin the return process, please email us at support@deskette.com.au with:

  • Your order number
  • A short description of the issue
  • Clear photos of the item (and packaging if applicable)

Once we confirm your request, we’ll guide you through the return steps — we’re unable to process returns that haven’t been approved in advance.
Return Conditions

To be eligible for a return, items must:

  • Be unused, clean, and in original, resalable condition
  • Be packed in their original, undamaged packaging, with all labels and components included
  • Be returned within 7 days of delivery and only after approval

We do not accept returns if:

  • The items are not in resalable condition
  • There are minor colour variations due to screen settings
  • The item was purchased as a clearance item (unless faulty)

A handling fee may apply if the item is returned without its original packaging or arrives with missing parts or unreported damage.

Note: Returns due to change of mind will incur a 15% restocking fee, which helps cover inspection, handling, and processing costs.
Handling Faulty or Damaged Products

We do our best to ensure every item reaches you in perfect condition.

If your order arrives damaged, faulty, or incorrect, please email us at support@deskette.com.au within 5 days of delivery.

We may request clear photo/videos of the product and packaging so we can assess the issue.
Who Pays Return Shipping?
  • If the return is due to our error (such as a faulty, damaged, or incorrect item), and the issue is confirmed, we’ll cover the return shipping and arrange either a replacement or a refund.
  • If the return is due to change of mind, the customer is responsible for return shipping.
Refunds

Refunds will be issued to your original payment method once the returned item is received and inspected.

Please allow 5–10 business days for the refund to appear, depending on your bank.

We do not currently offer exchanges. If you would like a different item, please place a new order.