Refund policy

 

 

We want you to be happy with your purchase — and if something isn’t quite right, we’re here to help.

Easy Returns

You may return eligible items within 14 days of delivery as long as they’re unused, in “as new” condition, and in their original packaging.

Just get in touch before sending anything back — we’ll guide you through the process.

How to Initiate a Return

To begin the return process, please email us at support@deskette.com.au with:

  • Your order number
  • A short description of the issue
  • Clear photos of the item (and packaging if applicable)

Once we confirm your request, we’ll guide you through the return steps — we’re unable to process returns that haven’t been approved in advance.

Return Conditions

To be eligible for a return, items must:

  • Be unused, clean, and in original, resalable condition
  • Be packed in their original, undamaged packaging, with all labels and components included
  • Be returned within 14 days of delivery and only after approval

We do not accept returns if:

  • The items are not in resalable condition
  • There are minor colour variations due to screen settings
  • The item was purchased as a clearance item (unless faulty)

A handling fee may apply if the item is returned without its original packaging or arrives with missing parts or unreported damage.

Note: Change-of-mind returns may incur $5 AUD restocking fee. This fee will be confirmed with you before the return is processed. It helps cover inspection, handling, and processing costs.

Handling Faulty or Damaged Products

We do our best to ensure every item reaches you in perfect condition.

If your order arrives damaged, faulty, or incorrect, please email us at support@deskette.com.au within 14 days of delivery.

We may request clear photo/videos of the product and packaging so we can assess the issue.

Who Pays Return Shipping?

  • If the return is due to our error (such as a faulty, damaged, or incorrect item), and the issue is confirmed, we’ll cover the return shipping and arrange either a replacement or a refund.
  • If the return is due to change of mind, the customer is responsible for return shipping.

Return address: 42A Murdoch St, Turramurra, NSW, 2074

Refunds

Refunds will be issued to your original payment method once the returned item is received and inspected.

Please allow up to 10 business days for the refund to appear, depending on your bank.

We do not currently offer exchanges. If you would like a different item, please place a new order.

 

Order Cancellations

If you wish to cancel an order, please contact us immediately at support@deskette.com.au.

Cancellation requests can only be accepted before the order has been processed, packed, or dispatched. Once an order has been shipped, it is no longer eligible for cancellation and will instead be subject to our standard return policy.

Approved cancellations will be refunded to the original payment method.

Please note that personalised items, custom orders, special-order products, and final sale items are not eligible for cancellation once the order has been placed.

 

Need Help?

If you’re unsure whether your item qualifies for a return, just get in touch at support@deskette.com.au — our team is happy to help.